Privacy and Cookie Policy

Maintaining Data Privacy and Data Protection is a priority for Blanco Tap Service and the website of www.blancotapspares.co.uk  operated by DMK Service Solutions Ltd on behalf of Blanco UK Ltd. This Privacy Policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it.

Any questions relating to Data Privacy with Blanco Tap Service or the website www.blancotapspares.co.uk or this Policy should be sent by email FOR THE ATTENTION: Malcolm Knowles at the email address of info@blancotapservice.co.uk  or by writing to Blanco Tap Service, Mill Business Studio – 007, Crane Mead, Ware, Herts. SG12 9PY.  Alternatively, you can call Malcolm Knowles (Service Director) on 0808 281 5888.

What personal Information is held

We may collect and process the following data from you:

  • Information you consent to provide Blanco Tap Service or the website of www.blancotapspares.co.uk  that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.
  • Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address and interests.
    Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.
  • If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication. 
  • Details of your visits to our website and the resources that you access at www.blancotapspares.co.uk .

If you have provided us with the personal data of another person, there is a clear requirement imposed by Blanco Tap Service or via the website of www.blancotapspares.co.uk  for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place. 

For the exhaustive list of cookies we collect see the List of cookies we collect section.

How will we use the information we hold about you?

We use information held about you in the following ways:

Performance of a contract - We use information held about you to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.

Legitimate Interests - We use information held about you to provide you with information, products and/or services that you request from us or which we feel may interest you if relevant to the products or services currently being supplied as part of a contract with Blanco Tap service or via the website of www.blancotapspares.co.uk , or in relation to a previous contract with Blanco Tap Service whereby you are happy to continue to receive such information;

Consent (Direct Marketing)- We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes.  Where consent has been provided to Blanco Tap Service, it is a recognised right of the Data Subject that this consent can also be withdrawn.  Should you wish to withdraw consent, please email FOR THE ATTENTION: Malcolm Knowles at info@blancotapservice.co.uk or by writing to – Blanco Tap Service, Mill Business Studio – 007, Crane Mead, Ware, Herts. SG12 9PY. Alternatively you can call Malcolm Knowles (Service Director) on 0808 281 5888.

Consent (Website)- to ensure that content from our Website is presented in the most effective manner for you and your device at www.blancotapspares.co.uk .

We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted to this page on our website

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights relating to Personal Data

You have the right to ask us to cease processing your personal data for marketing purposes. We will seek consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can also exercise your right to prevent such processing by contacting and stating FOR THE ATTENTION: Malcolm Knowles at the email address of info@blancotapservice.co.uk .

GDPR gives you the right to access information held about you. Your right of access can be exercised at any time.  Blanco Tap Service operates both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.

From time to time, our website may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Retention of your information

We take appropriate measures to ensure that any information collected from you is kept secure and is subject to both internal and external audits to ensure that information security is upheld for Blanco Tap Service.

Blanco Tap Service operate a clear Retention policy and associated Retention Schedule to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.

If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email FOR THE ATTENTION: Malcolm Knowles at info@blancotapservice.co.uk . We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible. If you wish us to remove your data, this will be done via making your details anonymous so no traceability to you as an individual can be made ( ie the removal of address, post code, telephone number from our internal systems ).

Disclosure of your information

We may disclose your personal information to any member of our Blanco group, which means their subsidiaries, strategic partner(s) or strategic sponsor(s) our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection.  The use of non-disclosure agreements form part of our third-party data sharing controls.

We may disclose your personal information to third parties:

  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or
  • To protect the rights, property or safety of Blanco Tap Service, our customers or others; or
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets under a strict Non-disclosure agreement.

Blanco Tap Service will not transfer any details outside the EEA.  As part of our own due diligence we have identified that personal data held for and by Blanco Tap Service resides in the EU.  Blanco Tap Service will continue to monitor this considering any 3rd party provider changes in the future. Should a requirement for data to be transferred outside of the EU in future, Blanco Tap Service will implement controls and safeguards to ensure that equal to or greater data protection measures are enforced and records retained to evidence this.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.